Frequently Asked Questions

At this time data in ZipHealth is backed up the Microsoft HealthVault and Google Health through our bi-directional sync technology. What you enter into your smartphone is automatically synced with your personal health records and vice versa.

Bug reports, how-to questions, feature requests, and usability feedback from users like yourself keep us motivated and help us improve our products. Your input is always welcome here, and thanks in advance.

Please take a few minutes to browse the complete list of questions in this FAQ, just in case a similar, if not identical, question has been asked and answered recently.

Then, please click ask, and type in your question. We will get back to you as soon as possible, usually within one business day.

There could be three possibilities:

1. It was captured by your spam filter.
Please check your spam filter mailbox first.

2. Your device has a poor network connection and the notice to issue a verification code was not sent.
Make sure that you are in proper network coverage and then click on the ‘Retry’ button on the verification code screen. Here you can provide your email address again to get the verification code.

3. You have entered a wrong email address
Make sure that you are checking the exact email address you have provided during ZipHealth registration. To check that just see the text below your verification screen. Here it is clearly mentioned which email address you have provided us for verification.

We set the default for Alerts to "Off". Unless you already have, you will need to turn them on. To do that, please follow these steps:

1. Go to the "Journal" tab.
2. Click the menu button on your phone.
3. Click on "Alerts on".

If you have done this already, then you will see "Alerts off" instead of "Alerts on" in step 3 above. If that is indeed the case (and you still do not get any alerts), this is a bug. Please let us know.

In case you are curious as to why we set the default for Alerts to "Off", ZipHealth enables one person in a household to keep an eye on the care for others. In such a scenario, this person may not want to be alerted for events that others need to do. But, this requires users to figure out how to turn alerts on for themselves. Not an ideal solution. We are working on a couple of alternatives. Please keep an eye out for updates.

ZipHealth is not a PHR any more than BlackBerry is an ISP. While other mobile applications put your health information their website, ZipHealth enables you to keep your health information where you choose to keep it, and yet manage it on your iPhone, BlackBerry, or Android phone.

• ZipHealth is the first two-way sync mobile health record (PHR) for people who have their records at Google Health and Microsoft HealthVault. Thus, what is entered into your Personal Health Record (PHR) is automatically updated on ZipHealth and vice versa.
• ZipHealth is the first mobile application that works across all major PHRs and across all major smartphone platforms. That means that you can manage your health information on your smartphone: iPhone, Android, or Blackberry.
• However, we did not stop there because we know that simply having your health records go mobile is not enough. Instead, we enable people to do a variety of things for yourself and the loved ones you care for using ZipHealth.
  1. Prescription Organizer and Pill Reminders
  2. Schedule reminders for follow-up tests and appointments
  3. Logs and instant charts for home monitoring tests (diabetes, blood pressure, mood, peak flow, weight)
• We also feature a way to organize and prepare for doctor visits using a list of "sticky notes" discussion questions related to any portion of your health record, labs, or your log of home monitoring data. Just as a good nurse or medical assistant helps you to organize your questions before your appointment with the doctor, ZipHealth allows you to take control of your own health and log your daily life so that you can share it with your clinicians easily.

ZipHealth currently connects with Google Health and Microsoft HealthVault.

HealthVault is a free, privacy and security enhanced online service designed to put you in control of your health information. HealthVault connects with many health and fitness sites to help manage your health. Please view the complete list of HealthVault-connected applications.

Google Health allows you to store and manage all of your health information in one central place. With Google Health, you can build online health profiles, import medical records from hospitals and pharmacies, share your health records, and explore online health services. Please click here to explore Google Health.

Perhaps your care provider already supports one or both of these. Please ask them, or check the list of partners at Google Health and Microsoft HealthVault.

Even if your care provider is not yet connected with Google Health or Microsoft HealthVault, the data you enter using ZipHealth will be integrated with the records at your care providers if and when they do connect.

We are working on building partnerships with a variety of electronic health records systems.
As more doctors, clinics, pharmacies, hospitals come online with meaningful electronic health records, ZipHealth's aim is to help people access their health information wherever it may reside.

In order for ZipHealth to access any health records, they need to be located on one of the PHRs supported by ZipHealth. Please see FAQ What/Where is my PHR? for a list of PHRs currently supported by ZipHealth.

• If the health records for your loved one is already located in one of the supported PHRs, you can add his/her PHR account to ZipHealth just like you added your own account. Please see FAQ How do I add my PHR account to ZipHealth? if you need help.
• If the health records for your loved one are not yet online, you may consider putting them online at one of the PHRs supported by ZipHealth.
• If the health records for your loved one are already online at a website not supported by ZipHealth, please let them and us know.

Once you have added all the accounts to ZipHealth, the "current account" picture (bottom right corner on iPhone and iPod Touch, near top right corner on Android and BlackBerry) shows the account that you are currently viewing. To view a different account, click the current account picture to go to ZipHealth home screen, and then click on the account you wish to view.

Every time you launch ZipHealth, it opens account you were viewing most recently. Please pay close attention to the "current account" picture, and be sure that you are viewing the correct account.

You can email or SMS data from ZipHealth, including immunization records, to any party you choose. Here is how:

• Navigate to the screen containing the data you wish to send.
• On Android and BlackBerry, choose menu option "Copy". This copies data from the screen to your phone clipboard. This data will then be available to paste into your message (email, sms, tweet, ...).
• On iPhone and iPod Touch, you can take a screenshot of any screen in any App. Simply press and hold the Home button and then press the the power/sleep button. This screenshot will then appear in your photo gallery, and you can email it to anyone.
• Hint: You can combine data from multiple parts of ZipHealth into the same message. Just repeat the above steps for each part.

ZipHealth stores your data in your PHR (personal health record), not on our website. If you use your BlackBerry, iPhone or Android phone to read email, then you know that your phone simply provides you with mobile access to your existing email account; it does not insist that you start using a new email account. We feel the same way about your health records. You decide where you want to keep your health records, and we will log your data to that account. This way, your data will be yours to keep, even if you were to stop using ZipHealth.

You can read more about ZipHealth and PHR at ZipHealth/WhyPHR.

If ZipHealth does not support your PHR, please tell us, and let your clinician, PHR provider know that you would like to have ZipHealth work with their system.

Your "Today" tab is a chronicle of the day. It contains:

1. All the Medications, Measurements, and Healthy Habit tasks (e.g., diet, exercise) that are scheduled for today.
2. All the above tasks you actually performed today, and all unplanned events (e.g., a symptom, a snack) for today.

The former are shown with white background, and the latter with a shaded background. Together, these entries show your entire day at a glance -- all medications, all measurements, all meals, all exercise, and all symptoms. If you or your doctor ever need to trace the events leading up to one particular symptom, the "Today" tab for that day will tell the complete story.

The reason why your "Today" tab may be empty is because you have not yet scheduled any Medications, Measurements, and Healthy Habit tasks (e.g., diet, exercise). Please click on the "Logs" tab, choose a Medication, Measurement, or Healthy Habit task, and click "Schedule" from the menu options.

You can read more on this topic at ZipHealth/Schedule.

Please check the list of PHRs currently supported by ZipHealth at What/Where is my PHR?. If your PHR is not supported by PHR, please let them know and tell us. Assuming your PHR is supported by ZipHealth:

1. Please go to the ZipHealth home screen by clicking the current account picture.
2. Click menu option "Add New", choose your PHR, and then follow instructions on screen.

ZipHealth uses special Google Health API calls to retrieve your patient medical records. Google APIs do not allow third-party apps to pull all information from the Google Health website. The 'Medical Contacts' is one of those fields that Google Health does not allow ZipHealth to pull. If this is an important feature for you, Health Vault allows this. You may also want to suggest to Google Health that this is of importance to you.

ZipHealth uses special Application Programming Interface (API) calls published by Google to retrieve patient medical records. As a policy, Google Health API calls do not allow third party apps to edit your health record.

If this is an important feature for you, HealthVault has this feature and will allow you to edit your record from within ZipHealth. You may also want to suggest to Google Health that this would be a feature you would like to have on your mobile access to Google Health.

If you encounter this situation then please do either of the followings:

• Try again with another browser
• Click on the ‘Retry’ button and provide your registration details again

Did you generate the verification code more than once? The following situation may have happened:

1. User provides email address. ZipHealth sends verification code #1 by email.
2. This email gets delayed in GMail/YahooMail/AOL etc. After waiting for a while, user clicks retry and ZipHealth sends verification code #2.
3. User finally receives code #1 and types it in. ZipHealth rejects it, as ZipHealth is now expecting code #2.

In such a situation, please make sure that you are using the latest verification code sent by ZipHealth. If your verification code still does not work, please let us know the email address you used for registration.

We’re sorry for the confusion. This portion of our app is under development. We created this screen to help potential partners to visualize how they could work with us in developing plans that could be used.

In the future of connected health, instead of furiously taking notes or trying to recall from memory what your doctor told you to do during your brief visit, ZipHealth will enable your doctor to give you a thorough set of instructions related to your condition and visit and it will automatically set up a schedule and a set of alerts to help you follow his/her instructions.

There could be several reasons for this:

• The image is very large so it is taking a long time to upload. Please wait for a while until the upload is completed.
• The image you have selected is too large to upload. Please select an image with lower resolution.
• You are in poor network coverage.

The access to your contacts is in preparation for some features we are working on. ZipHealth will enable users to easily share your health data with your trusted doctors and caregivers.

We respect your privacy, and we do not spam.

Most people first set up their Google Health or HealthVault accounts via their desktop browsers because it is far easier to input your information and data. Once those accounts are established, it makes it easier to connect ZipHealth to your account.

You may be in a poor network coverage or no network connectivity at all. So, the verification code entered by you, could not be verified. Please check your network connectivity and re-launch ZipHealth again.

Exit from the app by pressing the home screen button from your device and re-launch ZipHealth. If the problem still persists, please let us know.

Although rare, please let us know when you encounter such a situation. You need to uninstall and reinstall the app.

For security reasons and to avoid unauthorized access to your health records, we never store any passwords on our systems. The only option in order to continue to use ZipHealth as your mobile access to Google Health or HealthVault is to uninstall the app and reinstall it.

You will need to provide the same email address when you first registered for ZipHealth. It will retrieve your data that was stored in your chosen PHR.

This is an unusual situation! You need to uninstall and reinstall the app and please let us know when you encounter this situation again.

Please check your network connection and try again

Bug reports, how-to questions, feature requests, and usability feedback from users like yourself keep us motivated and help us improve our products. Your input is always welcome here, and thanks in advance.

Please take a few minutes to browse the complete list of questions in this FAQ, just in case a similar, if not identical, question has been asked and answered recently.

Then, please click ask, and type in your question. We will get back to you as soon as possible, usually within one business day.